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NHLA Lender Code Of Ethics
The following is the NHLA Lender Code of Ethics. As a customer of NLHA with a Gold or Platinum protection level, you will have access to NHLA Accredited Mortgage Lenders™.
While we will not ever directly refer you to a specific lender or demand that you use any of our NHLA Accredited Lenders™, these mortgage bankers, brokers, and originators can provide a great place to start the shopping process. They have all agreed to do business in accordance with our Code of Ethics below:
NHLA Accredited Mortgage Lender™ Code of Ethics:
- You must meet and maintain all applicable qualifications and standards.
- You must cooperate with NHLA activities and efforts to promote honesty and transparency in the mortgage marketplace.
- You must cooperate and honor settlements, agreements or decisions reached as an outcome of a NHLA complaint or investigation.
- You must always act in the best interest of consumers.
- You must be accessible to consumers and NHLA.
- You must adhere to all state and federal mortgage laws and regulations, but not limited to RESPA, TILA, The Fair Housing Act, and Equal Credit Opportunity Act.
- You must adhere to all consumer privacy and security laws.
- You will honor all representations made to consumers either in writing or verbally.
- You will resolve NHLA complaints or disputes quickly and in good faith.
- You must endeavor to thoroughly understand each consumer’s situation and goals to give them the best mortgage financing advice.
- Your customers will always receive disclosures in writing that match what was discussed by phone, email, or other communication methods. If market conditions have changed or other information gathered materially changes your disclosures, you must immediately notify the consumer.
- You will supply your customers with rate, points, and fee lock confirmations in writing when requested by a customer who meets your rate lock requirements.
- You will immediately notify customers of material changes to their home loan as a result of, but not limited to, interest rate movement, underwriting decisions, changes in program guidelines, etc.
- Any payments received upfront from customers must be clearly documented and credited or refunded to the customer by the closing.
- You will provide documentation or invoices to document third-party fees when requested.
- You follow all federal, state, and local advertising laws.
- You do not mislead consumers through false statements, impressions, or sponsorships.
- You specifically do not engage in “bait and switch” advertising or sales tactics.
- You are not and will not represent yourself as an agent, representative, subsidiary, joint venture or employee of NHLA.
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